Return & Refund Policy

30-Day Satisfaction Guarantee

We would rather you tried the product than sat on an unopened pack. If you have taken PWRRR Beauty Collagen daily for at least 14 days and are not satisfied, email info@pwrrr.com within 30 days of delivery with your order number and a short description of your experience. We will refund the price you paid for the product, even if the pack has been opened.

The following conditions apply:

• You must have taken the product daily for at least 14 days before claiming.
• Your claim must reach us within 30 days of delivery.
• One guarantee claim per customer or household, on a first order only.
• Wait for our written approval before sending anything back. Returns sent without prior approval cannot be accepted.
• Any remaining product must be returned, using a tracked service, at your own cost.
• The refund covers the product price. The original delivery charge is not refunded.

This guarantee is offered in addition to your legal rights, not instead of them.

Returns of Unopened Packs

You have 30 days from the date you receive your order to request a return of an unopened pack. To be eligible, the item must:

• Be unopened, unused, and in its original sealed condition.
• Be in the same condition as when it was received.
• Be returned in its original packaging.
• Include proof of purchase or order confirmation.

All products are carefully inspected and quality checked prior to dispatch to ensure they leave our facility in perfect condition.

How to Request a Return

To initiate a return, contact us at info@pwrrr.com within the applicable period. Please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product, packaging, and any damage, if applicable.

We will review the information and confirm whether the request qualifies under the 30-Day Satisfaction Guarantee or as an unopened return. If approved, we will email you the return address and instructions. The return address is issued only after approval, and returns sent without prior approval cannot be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, faulty, defective, or incorrect item, contact us at info@pwrrr.com as soon as possible with clear photographs of the product received, the packaging, and any visible damage. Once reviewed, we will arrange a replacement, refund, or other suitable resolution, and we will cover return postage. Nothing in this policy limits your legal rights in respect of faulty goods.

Items We Cannot Refund

The following are not eligible for return or refund:

• Opened or partially consumed products, except under the 30-Day Satisfaction Guarantee above.
• Gift cards.
• Customised or personalised products.
• Perishable goods.

Exchanges

We do not currently offer direct exchanges. If your return is approved, you are welcome to place a new order once the return has been processed.

European Union 14-Day Cooling-Off Period

For customers located within the European Union, you have the right to cancel or return your order within 14 days of receiving your goods without giving a reason. Under health protection and hygiene rules this statutory right does not extend to sealed goods that are unsuitable for return once unsealed, so an opened pack cannot be returned under the cooling-off provisions. Our 30-Day Satisfaction Guarantee above is offered separately and does cover opened packs, subject to the conditions listed.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are processed to the original payment method within 10 business days. Your bank or card issuer may need additional time. If more than 15 business days have passed since approval and you have not received it, contact us at info@pwrrr.com.

Return Shipping Costs

Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs. We recommend a tracked service, as we cannot be responsible for returns lost in transit.

Contact Us

Questions about returns or refunds: info@pwrrr.com